REGISTRATION CHANGES

Distance Changes
We cannot give money back if you choose to move down to a shorter distance but you can make the change right in your RunReg account. Just select Change Category and your preferred distance. If you are moving up in distance, you’ll be asked for the difference in cost. Stuck? Contact RunReg or us.

Transfers/Credits
If you cannot race, you can transfer your entry to another runner and up until the deadline for online changes. Do this within your RunReg account. The transfer itself is free. You must arrange to receive full or partial payment from that person for your entry. See below for instructions on transferring.

Cancellation Policy

• Email us if you need to cancel. If 60 days or more, let us know which option you prefer.
• Credits and refunds do not include registration fees which are charged by BikeReg registration company.
• Race credits are good until the end of the following calendar year.
• Refunds are available in the case of a death in the family, military duty, or significant financial hardship such as a lost job or major medical expense.
• Refunds are available on merchandise that has not already been ordered.
• If you take a credit/cash refund or don’t show up at the race, you forfeit your right to the free stuff (swag). We give remaining swag to late registrants who did not get it or to volunteers.
• If you purchased race insurance (e.g., Allianz Registration Protection via RunReg), contact them to inquire about possible reimbursement.

60 days out or more: 100% cash back with $10 per person administrative fee OR 100% credit

30-60 days out: 50% cash back OR 100% credit

15-30 days out: 25% cash back OR 100% credit

6-14 days out: 75% credit (ends Sunday at midnight of race week)

Week of race: no credit except for special circumstances

Transfer/Edit Process
Detailed instructions and screenshots.
If you have an account. Find the link in your email confirmation or sign in to your registration (if you registered last year under our old Snap system, contact us). Click on Transfer to the right of My Upcoming Events. Enter in the email address of the person receiving the transfer and click the button again. Once the email has been sent, the person receiving the transfer will need to go through the checkout process to receive the transferred registration, even though there is no charge. Once the transfer is successful the original participant will receive a confirmation email.

If you signed up but did not created an account. Go to the registration page and click “Contact Event” under the event name. Click on the Trying to Edit or Transfer Your Entry green box. On the next page, enter the email address that was used to register. An email will be sent to that address with a link to the page where edits and transfers can be made.

Full refunds are available in the case of a death in the family or military duty.